Demon Email Management Portal

Introduction
Logging in
Security settings
Changing your password
Adding a user
Viewing all users
The administrator alias
View user details
Editing a user
Deleting a user
Importing users
Managing user services
Forgotten password procedure

Introduction

As part of our new email service we are introducing the Demon Email Management Portal. This allows customers to configure and manage their usernames and passwords online.

We set up an administrator mailbox by default for each hostname. This administrator@hostname.demon.co.uk mailbox is where all email will be delivered to by default, regardless of the email username(s) you actually use.

If you wish to separate out email sent to specific usernames from the main administrator mailbox (for example bob@hostname.demon.co.uk and jane@hostname.demon.co.uk) you will need to configure these in the Demon Mail Management Portal and assign them an individual password. All emails with the exception of the configured usernames will continue to be delivered to the administrator@hostname.demon.co.uk mailbox.

If you would like to rename the administrator@hostname.demon.co.uk mailbox to something else (such as john@hostname.demon.co.uk) this is done by adding an alias of john@hostname.demon.co.uk to the administrator mailbox, and then making it the primary address. It is important to note that changing the primary address for your administrator mailbox will mean your new primary address will become the username for both email collection and access to the Demon Email Management Portal.

This user guide will take you through the steps needed to complete these actions.

Important

  • Any changes you make will take up to 70 minutes to propagate
  • If you delete a mailbox, any emails in that mailbox will also be deleted and are NOT recoverable.

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Logging in

The Demon Email Management Portal can be accessed via the following URL: https://mailadmin.demon.co.uk

You will login with the username and password that we have provided in your migration email.

Your login name will be administrator@hostname.demon.co.uk with the password that we have assigned to you. We strongly suggest that you change your password after you have logged in for the first time. 

 

Click Sign in.

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Security settings

To enable you to recover a forgotten password, all customers must set two security questions when they first login to the Demon Email Management Portal.

You can choose from a number of questions in the dropdown menus and then provide an answer to the question in the field below. Once both questions have been selected and an answer provided, click the Submit button.

If an answer field is left blank and Submit is clicked, a message will be displayed informing you that the specified question must be answered.

Once the security settings have been successfully submitted you will be able to start using the Demon Email Management Portal.

You can edit your security questions at any time via the Settings menu.

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Changing your password

If you wish, you can change your password when you first log in to the Demon Email Management Portal. To do this go to “Users”, select the administrator user by clicking on “edit” and then enter your new password.

A valid and secure password must follow these rules:

  • A minimum of 8 characters.
  • A maximum of 16 characters.
  • Contain no spaces.
  • Contain at least 2 lower case characters.
  • Contain at least 2 upper case characters.
  • Contain at least 1 numeric character.
  • Not contain the user’s account name.(The primary email address).
  • Not contain parts of the user’s full name that exceed two consecutive characters.(If the Surname is Smith, the password cannot contain any of the following: ‘smi’, ‘mit’, ‘ith’, this is case insensitive).

Passwords take approximately 70 minutes to propagate.

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Adding a user

You can only create new users when logged in as administrator@hostname.demon.co.uk, the username that you have configured as the primary alias for the administrator mailbox or a user with administrator privileges. To do this go to the Users menu and select Add new.

 You will then be shown the below screen:

First name / Last name

Should be the name of the user being added.

Office / Department / Job title

Optional fields where you can enter more information about the user being added.

Email addresses

This will be where you enter the new username – for example Bob or Jane.

Password

The Password field is auto-populated with a random password which satisfies the password complexity requirements:

  • A minimum of 8 characters.
  • A maximum of 16 characters.
  • Contain no spaces.
  • Contain at least 2 lower case characters.
  • Contain at least 2 upper case characters.
  • Contain at least 1 numeric character.
  • Not contain the user’s account name.(The primary email address).
  • Not contain parts of the user’s full name that exceed two consecutive characters.(If the Surname is Smith, the password cannot contain any of the following: ‘smi’, ‘mit’, ‘ith’, this is case insensitive).

As an example, if your email address is bob@hostname.demon.co.uk, you will not be able to set a password which is demo1111 as “demo” makes up “demon”.

Administrator

The new username can be assigned administrator privileges by selecting the “Administrator” tick box.

Is active

Ensure this tick box is selected in order to make the new user active

Once all details have been completed, and the submit button clicked, the new user will be created within 70 minutes, allowing for propagation. If any details are incorrect, a summary explaining why will be displayed:

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Viewing all users

You can only view all users when logged in as administrator@hostname.demon.co.uk, the username that you have configured as the primary alias for the administrator mailbox or a user with administrator privileges. To do this go to the Users menu and select View all.

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The administrator alias

All email, regardless of the username that it is addressed to, will initially be delivered to the administrator mailbox (administrator@hostname.demon.co.uk). While this address has no bearing on your email software configuration, if you use WebMail, it will.  You can choose to remain using this as your email address (as it will be your reply to address in WebMail) or alternatively you may wish to change this to a username of your choice (for example bob or jane).

To do this you need to go to “View all” underneath the “Users” option on the left hand side.

Click on “edit”

Click on “Add another”

Enter the new username in the box below the administrator username. Ensure that the “Primary” radio button is selected. Please ensure that you click on the Submit button at the bottom of the screen to save your changes.

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View user details

When logged in as the administrator username (or alias) select “View all” from the Users menu item:

You can search within the User list by entering an email username or real name in the search box and pressing “enter” or clicking on the “Go” button. Entered email username or real name will match User’s names or email addresses.

To view a User click on their name. You will be taken to the User details screen as shown below:

This screen will display all of the user’s information – email address and whether they are the administrator or not.

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Editing a user

When logged in as the administrator (or someone with administrator rights) you can edit a user by navigating to the User and then selecting the “View All” screen. Click the “edit” link on the user that you wish to edit:

The Edit User screen is displayed:

You can then amend any of the user’s details.

IMPORTANT: Do not untick the “Is active” tick box as doing so will delete any existing user configuration and email for that user.  Any deleted email cannot be recovered.

When all details have been correctly amended, click on the Submit button.

A User can also edit their own details via the settings link at the top right of the screen.

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Deleting a user

IMPORTANT: Deleting a user will delete any existing user configuration and email for that user.  Any deleted email cannot be recovered.

Navigate to the User edit screen of the user that you wish to delete. Click the Delete button at the bottom of the details section to remove the username.

A confirmation dialogue is displayed to ensure the deletion was intended.

The user is deleted and no longer appears on the user list screen.

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Importing users

The Demon Management Portal allows the bulk creation of users via the user import functionality.

This will be helpful if you already have users configured on your own internal mail setup and you already have the usernames recorded and available for export, for example in a CSV or Excel file.. Even if user details are not already available electronically, a user import file can allow the creation of many users quickly.

You can import a CSV/Excel file in the following format:

  • First name,Last name,Email,NotificationEmail,IsAdmin,IsActive

An example of a valid file would be the following:

  • First name,Last name,Email,NotificationEmail,IsAdmin,IsActive
  • John,Smith,username@yourhostname.demon.co.uk,TRUE,TRUE
  • Dave,Jones,username@yourhostname.demon.co.uk,FALSE,TRUE

Note that the Notification Email field is optional. If you require a notification to be sent to the user upon creation of their account, please specify the address in this field.
The Import File is limited to 500kb (approximately 7500 users) and each user should be separated by a carriage return or reside on its own row.

Once you have an import file in the specified format, click on “Import users” on the Users menu.

The user import screen requires two inputs.  The first is the import file and the second is one or more email address(es) to which a summary of the results of the import will be sent upon completion. Once this information is supplied, simply click “Upload file” to start the import, which will take up to a few hours.

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Managing user services

The Services section is where you will see details of any additional email services that have been purchased, such as the Demon MailDefender service.

As part of the migration to the new Demon Mail Service we are pleased to announce that we have assigned all customers a “Lite” version of Demon MailDefender.

Demon MailDefender is a managed, internet-based service that identifies and quarantines spam and messages infected with viruses before they reach your mail server, safeguarding your business against online threats and the disruption they can cause. The service scans every email as standard and checks for antivirus updates every five minutes, stopping 100% of known viruses and aiming to stop unknown ones too.

MailDefender Lite provides a pre-filtering service against spam and viruses.

250 usernames are available as standard, but, if customers would like to configure more, please contact Technical Support on 0345 272 2666 where we will be happy to increase your limit to the number required.

All email sent to all usernames will be virus scanned by MailDefender Lite (or Full MailDefender if purchased).

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Forgotten password procedure

If you forget your password, you can use your security questions to reset it.

To do this, click the “Forgotten your password?” link from the Management Portal front page.

A box will be displayed requesting the email address for your account.

Your security questions are then displayed to which you will need to provide the correct answers and select “Submit”.

Enter a New Password box is then displayed. Please type in your new password in the two fields and click “Submit”.

A confirmation will be displayed stating that your password is being updated, which will take up to 70 minutes, and you will then be logged in to the Management Portal.

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