Cookie Policy


If you set your browser to permit cookies you are agreeing to the cookies below being placed on your device. Please note: disabling some cookies may affect your screen appearance and/or your ability to move around our website.


A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser and is stored on your device’s hard drive.

Cookies are used to record information about your online preferences. You can decide whether or not to accept all cookies, to be notified when a cookie is issued, or not to receive cookies at any time. If you do the last of these it means that certain personalised features cannot then be provided to you and so may affect your experience of the website.


Information supplied by cookies can help us to analyse our visitors’ usage of the site to understand what people are most interested in and ensure we are providing our customers with the information they need. The cookies we employ also give you a better user experience: for example, by remembering which size of text you have selected for the site and ensuring the authenticity of the information you supply to us. We do not collect any personal information or profile you individually with any of our cookies.

A list of the cookies that our website uses can be found below.

You can manage your own cookie preferences by using your browser settings: each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or delete them. For more general information you can visit


Cookie Description Name Purpose More Information
Google Analytics _utma
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our services. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Learn more about Google Analytics at
LivePerson <identifier>-SKEY
These allow us to log and respond to live chat conversations, and are used in a similar way to call centre phone conversations being recorded. This is for the protection of both parties involved in the conversation. More information at
Survey Monkey ep201
Used to track the progress and statistics for the surveys we run. More information at
Session PHPSESSIONID This cookie holds the ID of a visitors session. It will expire at the end of the visit to the website.