Important Information Regarding Your Demon Email Service

Following your migration to our new Demon email platform, we’ve noticed that some emails have been retained for longer than the advised standard 30 days. To ensure that email retention is consistent for everybody, from 17th July onwards, we’ll be removing all existing emails that are older than 30 days in a phased approach – details below:

  • Wednesday 17th July – anything older than 270 days will be removed
  • Wednesday 24th July – anything older than 180 days will be removed
  • Wednesday 31st July – anything older than 90 days will be removed
  • Wednesday 7th August – anything older than 30 days will be removed

We understand that you may want to keep some of your emails that are older than 30 days, so it’s important that you make sure you have made a copy of it before we remove it from our servers. We’ve provided some instructions to guide you through the process of ensuring you have the correct setup to allow you to keep emails which are over 30 days old and these can be accessed by clicking on the link below:

http://help.demon.net/email-support/