Demon IPStream Migration

As you may be aware, BT will be retiring some of its IPStream products between 31st October 2013 and June 2014. This decision will impact the whole industry and, unfortunately, since your broadband service is supported by BT IPStream, it will be affected too.

This means we need to change your broadband service to a new one to make sure you don’t experience a loss of service.

We have prepared a schedule below which details the following information:

  • Exchange Name
  • Exchange Code
  • The date the circuit is due to cease, if not migrated to ADSL2+
  • The proposed date for migration to ADSL2+

Please be aware that migration dates are subject to change and will only be detailed below once we have received confirmation from BT OpenReach.  We will aim to give you ten days’ notice before your service is due to move.

Due to the large volume of migrations on some exchanges you will see there is more than one migration date advised. This means that your circuit could potentially be moved to ADSL2+ on any one of those dates.

If ADSL2+ is not currently available in your exchange area, your service will remain on ADSL until the exchange is due to retire and your service can then be migrated on to ADSL2+.

For frequently asked questions regarding the migration, please click here.

To help you understand what exchange your broadband circuit resides on, please click here, enter your village/town name, postcode, phone number or exchange code in the box and click Search.

Exchanges

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If you still need help, our tech support teams are ready to help you on 0345 272 2666, via our Live Chat facility or the Get in touch link at the top of this site.