Changes to Demon Business Broadband Services

At Demon we’re committed to providing the best business broadband services, which means taking tough decisions to protect our network and quality of service.

Recently we’ve seen a significant increase in the amount of heavy users on our Business Broadband services, and it is clear that we cannot continue to support completely unlimited use on these services so we need to introduce a Fair Usage Policy and introduce peak hour usage restrictions.

We believe it is important to be honest and very clear about usage policies, so the new Business Broadband Fair Usage Policy is outlined below:

Business 2+ / 2+ Pro

  • 200GB during peak hours (8AM to Midnight) measured over a rolling 30 day period.
  • Unlimited overnight allowance.

BUSINESS 2000 / 4000 / 8000

  • 100GB during peak hours (8AM to Midnight) measured over a rolling 30 day period.
  • Unlimited overnight allowance.

We think these are generous allowances, significantly more than many of our competitors. It is worth noting that overnight usage remains unlimited – so businesses needing to complete backups or large downloads can schedule them to run overnight and be unaffected by the peak hour restrictions. Uploads remain completely unlimited at all times.

How does this affect you?

Less than 0.5% of Business Broadband customers use in excess of the limits we are setting, so the majority of customers will be unaffected by the new limits

What happens next?

We will start monitoring usage immediately, so if your usage is on the high side we recommend that you look to decrease usage or schedule any large downloads outside of peak hours. The Fair Usage Policy will be enforced in 30 days time, and if your usage exceeds the new limits your service will be limited to 128Kbps during peak hours. A usage tracker for Business Broadband is now available at http://usage.demon.net  to help you manage your usage levels.

Our Premier Broadband and Dedicated Internet Access products provide completely unlimited internet access.

If you have any questions or require further information please contact us.