Demon Online Help Centre

The previously reported Broadband connectivity issues affecting some customers are now resolved. Our engineers liaised with an Other Licensed Operator to isolate the issue and performed a configuration change to fully restore services. Following extensive monitoring, services have remained stable. We regret any inconvenience caused.

Engineers have resolved the problems that some Demon Broadband customers were experiencing. The service is currently being monitored to ensure it remains stable.

Engineers continue to investigate the on-going problems that some Demon Broadband customers are experiencing. They are liaising with 3rd party engineers with a view to restoring full service as soon as possible.

Engineers have resolved the problems that some Demon Broadband customers were experiencing. The service is currently being monitored to ensure it remains stable.

Engineers continue to investigate the on-going problems that some Demon Broadband customers are experiencing. They are liaising with 3rd party engineers with a view to restoring full service as soon as possible. A further update will follow after 22.00.

Engineers continue to investigate the on-going problems that some Demon Broadband customers are experiencing. They continue to work on localising the problem with a view to restoring full service as soon as possible. A further update will follow after 15.30.

Engineers continue to investigate reports that some Demon Customers are experiencing problems with their Broadband services. Engineers are currently working toward localising the issue. A further update will follow after 12.30.

Some customers may be experiencing problems with their Demon broadband services. Engineers are treating this as a high priority with a view to restoring full service as soon as possible.

The previously reported issue where some Demon customers were experiencing issues with their Broadband connectivity was resolved at approx 11:00am following a configuration change. We have observed an extended period of monitoring to ensure there are no residual issues. We regret any inconvenience caused.

Further to the previously reported issue where some Demon Customers were experiencing connection issues, Engineers believe this issue is now resolved following a configuration change and are currently monitoring services. A further update will follow after 16.30.