Demon Online Help Centre

The previously reported issues some Demon customers were experiencing sending emails to Hotmail accounts has now been resolved, following the implementation of a fix on 07/04/2014. We regret any inconvenience this may have caused.

Engineers have confirmed that the previously reported issues some customers were experiencing sending emails to Hotmail accounts should now be resolved. However the implemented fix will take between 24 and 48 hours to fully take effect. A further update will be provided after midday on the 9th April. We regret any inconvenience caused.

Some customers may currently be experiencing problems sending mail via Demon email. Engineers are working with our supplier to understand the root cause and implement a fix. A further update will be provided Monday 7th April unless there is a significant update prior to then. We regret any inconvenience caused.

Some customers may currently be experiencing problems with sending via Demon email. Engineers are investigating.

We will be performing essential maintenance on our Broadband network for short periods between the 7th and 21st April. Customers should see no impact during this time, however in the event of any service interruption please reboot your router by turning the power off for 30 seconds, then back on, and allowing 2-3 minutes before retrying your service. If your