Demon Online Help Centre

The previously reported issues with some customers Demon Web Hosting services have now been resolved, following a device reload. We regret any inconvenience caused.

Websites hosted on the Demon Webhosting and Homepages servers may currently be unavailable. Engineers are currently investigating with a view to restoring full service as soon as possible. An update will follow after 1pm unless there is any significant news beforehand. We regret any inconvenience this may cause.

Some customers may be experiencing issues with Demon webhosting. Engineers are currently investigating.

Following the resolution of this afternoons broadband fault some customers were experiencing issues with their broadband services. These residual issues were as a result of multiple customers trying to connect their services at the same time. In order to restore service some customers may need to power down their router for 30 seconds before reconnecting. If

We have received reports that some customers are experiencing residual issues following the resolution of the previously reported Broadband fault. Engineers are engaged and investigating. A further update will be provided after 17:30.

The previously reported issues affecting broadband users are now resolved following an engineer attending a network site. If you are still experiencing issues please ensure that you have rebooted your router before contacting the helpdesk. We will monitor services to ensure there are no residual issues and a further update will be provided after 16:00.

Broadband users are currently unable to connect. Our engineers and field engineers continue to work towards restoring services and have isolated the root cause of the issues and are undertaking restoration activities. Please rest assured that this issue is being treated as a major incident and a further update will be available after 13.45

Broadband users are currently unable to connect. Our engineers and field engineers continue to work towards restoring services and have isolated the root cause of the issues and are undertaking restoration activities. Please rest assured that this issue is being treated as a major incident and a further update will be available after 12:30.

Broadband users are currently unable to connect. Engineers have localised the issue and further engineers have been despatched to a network site. Our focus remains on restoring full service for our customers and whilst restoration of services progresses some customers may see intermittent disruption.

Some broadband customers may currently be unable to authenticate using their broadband services. Engineers are investigating.